Refund policy

CAYO Nutraceutical is committed to ensuring our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your order, please review our refund policy below to see if you may be eligible for a refund.

Refund Conditions

You can request a refund under the following conditions:

  • Incorrect Items: If you have received an incorrect item, we apologize for the inconvenience and will promptly address your refund request after approval.
  • Damaged or Defective Items: Should your item be damaged or defective, we urge you to contact us for evaluation and we will determine the eligibility for a refund considering external factors.

Please note that there are some items we cannot refund:

  • Any sale items
  • Items purchased through special promotions
  • Purchases made with gift cards

 

Refund Process

To initiate a refund, please follow the steps below:

  1. Contact our Customer Support team at support@cayonutra.com with your order details and the issue you've encountered.
  2. Provide photographic evidence in the case of damaged or incorrect items.
  3. Wait for our Customer Support team to respond with approval and further instructions.

Refund Eligibility

Refunds are eligible under the following conditions:

  1. The refund request is made within 7 days of delivery.
  2. The product remains sealed and is in its original factory condition.
  3. After reviewing your refund request, our team has approved it based on the policy terms.

Exceptions

The following are specific exceptions to our general refund policy:

  • Sale items, promotional items, and items purchased with a discount are not eligible for a refund.
  • Items bought with gift cards are exempt from our refund policy.

By purchasing from CAYO Nutraceutical, you indicate that you have read, understood, and agreed to adhere to the above refund policy. We strive to ensure that all cases are dealt with fairly and with customer satisfaction as a priority.

For any further questions regarding the refund policy or if you need assistance, please do not hesitate to contact our Customer Support team.

Thank you for choosing ChUV.